Frequently Asked Questions (FAQs)
Who can access your services?
Any family with a child aged birth to 18 residing in Prince George’s County.
What kinds of services do you provide?
The District Heights Family and Youth Services Bureau provides individual, family and group counseling, substance abuse assessment and referrals, crisis intervention, suicide prevention, information and referral. We also operate the Student Mental Health and Reduction of Truancy (SMHART) Prevention Program at four local schools.
What are the first steps to get services for my child?
The parent or legal guardian can call 301.336.7600 to do an intake over the phone. The child’s address, date of birth and where the child attends school will be requested at the time of the intake. This process takes approximately ten to 20 minutes.
What insurance do you accept?
The District Heights Family and Youth Services Bureau is in the process of accepting Maryland Medical Assistance (Medicaid), CareFirst (Blue Cross Blue Shield) and Johns Hopkins-US Healthcare. There is a modest sliding scale fee for those who do not have or choose to not use an insurance plan. No one is denied services based on inability to pay the fee. The fee for City of District Heights residents is $5 per session. The fee is waived in most cases for court-ordered clients.
Do you prescribe medications?
No, we are a community-based counseling center and do not have a psychiatrist on staff. Our staff will make referrals to local psychiatrists if requested.
I work until 5:30 and I need evening appointments. Can you accommodate?
Yes, evening appointments are available upon request, in most cases.
Transportation is a problem, can you come to my home?
District Heights Family and Youth Services Bureau does not provide home-based services at this time. Public transit is available on The Bus (Prince George’s County) line #24. There is also a shuttle bus from the Suitland metro station. There have been opportunities in the past where clients were able to obtain transportation assistance. Once your services have been formalized, (attending more than four sessions) your therapist may be able to request a bus pass on your behalf.
My child seems to be the one with the problem. Are the parents expected to come?
District Heights Family and Youth Services Bureau recognizes the parent(s) as the primary educator of the child, having the most influence on the child. In most cases, therapists plan to have some parental involvement in therapeutic services. (The State of Maryland authorizes youth 16 and older to give their own consent for counseling).
How is your program funded?
District Heights Family & Youth Services Bureau is a state and local partnership; the Governor’s Office of Children provides a portion of the funds for the program, directed through the Prince George’s County Department of Family Services, Division of Children, Youth and Families. The City of District Heights also contributes funding for the program. From time to time, we are awarded grants to offer programs such as truancy reduction, enrichment and tutoring.